Return Policy
At LuxeLife, we understand that sometimes a product may not meet your expectations. To ensure a smooth return process, we have established the following return policy:
Return Window: You have 30 days from the date of receiving your item to request a return. This allows you ample time to evaluate your purchase and decide if it is right for you.
Eligibility for Returns: To be eligible for a return, the item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. Additionally, you will need to provide a receipt or proof of purchase.
Initiating a Return: To start a return, please contact us via email at lelalovelee101@gmail.com. We will guide you through the return process and provide you with a return shipping label along with instructions on how to send your package back to us.
Return Address: All returns should be sent to the following address: 102 Pine St, Franklin MA 02038, United States. Please ensure that you follow the return instructions provided to avoid any issues with your return.
Damaged or Incorrect Items: We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or if you received the wrong item, please contact us immediately. We will evaluate the issue and work to resolve it promptly.
Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, and personal care items such as beauty products. Additionally, we do not accept returns for hazardous materials or items marked as non-returnable at the time of purchase. If you have questions about a specific item, please reach out to us for clarification.
Refund Process: Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Exchanges: If you wish to exchange an item, the fastest way to ensure you receive the desired product is to return the item you currently have and place a new order for the item you want.
European Union Customers: If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
Thank you for choosing LuxeLife. We appreciate your understanding and cooperation with our return policy, and we are here to assist you with any questions or concerns you may have.